Automated guest messaging for Airbnb hosts

Add guest contact details and stay dates in HostDesk. On paid plans, scheduled messages help you share useful information before arrival and on check-in day.

The messaging cadence, stage by stage

1

~2 weeks before check-in

A first reminder

A short heads-up that their stay is coming up, with a link to the full guide.

2

The day before check-in

The detailed message

A link to the guide, plus WiFi details and a local tip when you have added them to the property.

3

On check-in day

A check-in follow-up

A brief 'need anything?' message, so a guest with a question has an obvious way to ask.

Why send the WiFi password inside the message?

A link-only reminder still requires a guest to click through and search for what they need. Putting the WiFi network and a local tip directly in the day-before message answers two of the most common questions before a guest even has to ask — the same pattern a lot of experienced hosts already do by hand, just running automatically instead.

Related guides

Frequently asked questions

Start with a guest guide, then add messaging

The guest guide is free for one property. Scheduled email and SMS are included on paid plans.